Frequently Asked Questions

How To Guides

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How to add watch words
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Common Questions

How limited is the free 10 day trial?
We believe that our customers need to experience all the functions of In Loco Parentis before deciding to purchase it. Your free 10 day trial version has all product features and will even retain your personal settings once purchased.

I want to monitor two computers, do I need to buy two copies?
Yes, you will need to purchase a copy for each computer you want to monitor with In Loco Parentis.

I want to monitor my childs PC from my home office, do I need to buy two copies?
No, you only need to purchase a copy for each computer you want to monitor. The computer being monitored can send you logs and alerts via email, or you can phyiscally go to your childs PC and view the detailed reports.

Can I monitor ILP across my home network / wireless network?
No, In Loco Parentis currently sends alerts and logs via email but you can only access the detailed reports from the machine being monitored.

I've registered for my trial and I haven't received an email
Please check your spam or junk mail folder as it may not have recognised ILP's email address. Please add support@ilp4parents.com to your contacts or address book and you will receive your emails in future.

ILP doesn't open when I type my password
Check you have entered your password correctly as ILP is case-sensitive. If ILP still doesn't open try restarting your computer or logging out and logging back in, as ILP launches when you computer starts up. For further assistance, contact online support.

How do I make sure my copy of ILP is as up-to-date as possible?
We will alert you to any major new features via email and via the administration screen of ILP. You can access updates either via the 'Update' button on the administration screen or go to the menu bar and select 'Check for Updates'.

How much does it cost to keep ILP updated
For the first year all product updates are free. After the first year, there is a £10 a year charge to receive product updates. We have to charge for this as technology is constantly updating and the company has to keep up to date with the latest changes.

Which operating systems are supported?
The software currently supports Windows XP Home, Windows XP Pro and Windows 2000 running on standard PCs, we do not currently support devices running specialised editions of Windows (such as Media Center), specialised hardware (PDAs, set-top boxes etc) or non-Windows operating systems such as Macs.

We do not currently support Windows Vista (all versions).

How do I buy ILP?
Click here to purchase ILP.

How do I download the ILP software
Click here to enter your details and start your trial of ILP. An email will be sent to you with instructions on how to access the software and how to download it.

I'm not sure what I'm doing can I get some help?
For customers who feel unsure about how to download and set up ILP, our partner zuuMedia will install and set up ILP for you free of charge securely over the internet. Click here to access zuuMedia's free service.

It looks complicated to set up ILP
It is very straightforward to install this programme. However, the quickest and easiest way for you to set up ILP is to use zuuMedia's free online remote installation and support service - click here to start.

How do I open ILP once it's installed?
Just type your ILP password and the administrative screen will appear.

I have clicked on the link to download the software what do I do now?

• A box will come up asking if you want to run or save the software. Either option is valid.
• You may see a box that comes up asking you to confirm that you want to continue as the publisher is unknown (ie it is not a Microsoft product). Click continue.
• A set up wizard appears on your screen click next
• You will be asked to accept the terms and conditions of use - click I accept and next.
• Ready to install option - click next
• Enter your purchase code or continue with trial version option - choose which is relevant to you
• In Loco Parentis will start up.

VERY IMPORTANT
It is vital that you create a unique password that you only use for ILP. Typing your ILP password in your PC at any time will start the administration mode automatically so we suggest you create a password that is only used for ILP.

First steps
If you are unsure of how to set up ILP the best way for you please feel free to take advantage of zuuMedia's free set up - click here to go to zuuMedia for assistance.

Alternatively, click here for some more advice on setting ILP up yourself.

Can I monitor my children's hotmail and other web-based email accounts?
At present, you can see everything your child types by checking your logs. ILP is currently working on building relationships with companies such as Hotmail (Microsoft), Yahoo and Google to allow ILP to quickly and legitimately access and monitor their services to protect your child online. Please regularly update your ILP software as this will give you the latest features as they are launched.

How does ILP monitor my child's chats?
At present the technology for some instant messaging programmes allows us to monitor both sides of the conversation and for some it does not. You can always see your child's side of the conversation in your logs.

I keep seeing a pop-up in Outlook that tells me a program is looking at my e-mails? Should I grant access?
ILP has been installed with invisibility in mind. In this situation however, the team at ILP decided it would highlight ILP to deter all inappropriate behaviour within the e-mail program. So the answer is "yes" to allowing ILP to look at e-mails. We are always keen to get feedback from parents regarding this and other features, see the 'Help us make In Loco Parentis even better' section of the parents' forum on how to become a guest member of the ILP development team!

Can I monitor different people
You can monitor different email accounts and see everything that anyone types on your PC while ILP is running.

How do I uninstall ILP
You will need your password and on the administration go to Help and click on 'Uninstall ILP'.

Does it work on Macs
At present, ILP only works on PCs. We will launch a Mac version shortly.